Delivery Information – What to Expect
Thank you for choosing Total Bounce for your bouncy castle and soft play hire. Your delivery and collection time will be confirmed via text message sent to your phone. Please read the information below carefully so you know exactly what to expect on the day.
Delivery Times & Scheduling
All delivery slots are carefully planned around our daily routes. During busy periods, delivery times or even delivery days may be moved slightly earlier to help us manage traffic and ensure all customers are reached on time.
If your delivery is moved, you will not be charged any extra, and your collection will still take place on your original booked day or sometimes even the following day at no additional cost.
If the time slot provided is not suitable, please reply to your confirmation text as soon as possible and we will do our best to rearrange it with you.
Please allow up to 30 minutes either side of your allocated time to account for traffic or unexpected delays.
Early Delivery & Overnight Hires
If your booking is delivered a day early, our staff will show you how to safely inflate and deflate the equipment. All electrical components are waterproof, and most units are showerproof.
In the event of rain, the inflatable should remain inflated. Only deflate the unit in cases of high winds. If you are unsure at any point, please speak to our staff or contact us for guidance.
If your hire is overnight and the setup area is not secure, such as a front garden, shared space, driveway or public area, please inform us by replying to your text message so we can make appropriate arrangements.
Payments
Payment is cash on delivery unless otherwise arranged in advance. If you would prefer to pay via bank transfer, you must request our bank details by replying to your confirmation text immediately.
Bank transfers must be cleared before your delivery is loaded. Our delivery staff do not have access to card machines or payment facilities on-site.
No payment on delivery means no setup will take place.
Before We Arrive
Please ensure the setup area is fully prepared before our arrival. This includes clear access to the location and removal of any obstacles or animal waste.
An adult must be present at the time of delivery to sign for the equipment, make payment if required, and receive a full safety briefing from our team.
Changes & Cancellations
If there are any issues with your allocated delivery time, please reply to your text message as soon as possible so we can attempt to adjust our route.
If you need to cancel due to weather conditions, please notify us as early as possible via text or email.